Refund policy

Refund Policy – valmshop

We want you to love your jewelry. If something isn't right, we're here to help.

30-Day Returns
You have 30 days from the date of delivery to request a return or exchange. Items must be unworn, undamaged, and in their original condition.

How to Start a Return
Email us at support@valmshop.com with your order number and the reason for the return. We'll reply with the return address and instructions. Please do not ship anything back before contacting us.

Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds go back to your original payment method within 5–10 business days.

Exchanges
Need a different item? Email us at support@valmshop.com and we'll arrange it.

Non-Returnable Items
For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.

Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, email us at support@valmshop.com within 30 days with a photo — we'll make it right with a replacement or full refund, no need to return the item.

Shipping Costs
Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Questions? Contact us anytime at support@valmshop.com.