1. Privacy Policy
At Valmshop, we value your privacy and are committed to protecting your personal information.
This policy explains how we collect, use, and safeguard your data when you visit our website www.valmshop.com or make a purchase.
Information We Collect
We may collect:
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Your name
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Email address
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Shipping and billing address
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Phone number (optional)
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Order details
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Payment information (securely processed by Shopify)
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IP address, browser details, device information
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Cookies and usage data
How We Use Your Information
We use your information to:
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Process and deliver your orders
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Provide customer support
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Send order confirmations and updates
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Improve our website and services
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Prevent fraud and unauthorized activity
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Send promotional emails (only if you subscribe)
Cookies
We use cookies to:
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Improve website functionality
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Personalize your shopping experience
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Analyze traffic and behavior
You can disable cookies in your browser settings.
Sharing Your Information
We never sell your personal information.
We only share necessary data with trusted partners:
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Shopify (store platform)
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Payment processors (e.g., PayPal, Shopify Payments)
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Shipping carriers (USPS, UPS, DHL)
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Analytics tools
Your Rights
You may request:
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Access to your data
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Correction of incorrect data
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Deletion of your data
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Opt-out from marketing emails
Contact
For privacy questions:
📩 support@valmshop.com
2. Return & Refund Policy
We want you to be happy with your purchase. If you are not satisfied, you may request a return under the conditions below.
Returns
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Returns are accepted within 14 days of delivery.
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Items must be unused, unworn, and in original packaging.
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Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned:
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Earrings
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Sale items
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Gift cards
Exchanges
If you’d like an exchange, contact us within 14 days.
We will check availability and arrange the exchange.
Refunds
Once your returned item is received and inspected:
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You will be notified by email
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Approved refunds will be issued to the original payment method
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Refund processing takes 5–10 business days
Damaged or Wrong Items
If you received a damaged or incorrect item:
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Contact us within 48 hours with photos
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We will send a replacement or issue a refund
Lost Packages
If your package is marked as delivered but missing:
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Contact your local carrier first
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Email us for assistance if needed